In short, we help our clients to concentrate on what is important by removing obstacles and things that slow them down. If your employees spend their days struggling with digital tools or other factors that are not a part of the company’s core operations, you are less likely to reach the results you’re striving for.
A competent IT partner will monitor your industry and proactively report back about any new findings or anomalies. They know their client’s business inside and out and are able to find new innovations that support the company’s growth strategy. At StarIT, we have a separate R&D department dedicated to this task. Its research and development work benefits all involved parties.
Minimizing growth challenges
Our fast-growing client companies recruit hundreds of employees annually at best – not to mention acquisitions. The arrival of a new employee may cause a surprising amount of stress in an organization, as they will require a new workstation and other equipment along with different access rights and IDs. With conventional working methods, this means several hours of work per each new employee. And if you multiply that by hundreds annually, it amounts to a staggering amount of working hours that could have been used for orientation or other purposes instead. Additionally, outdated processes will make a less than optimal impression on the new employee, especially if the employer has advertised itself as a modern an agile workplace.
An IT partner will take care of modeling and automation of the recruitment process. In the best case scenario, this means that after the new employee has signed their electronic employment contract, for example, their details are entered into the HR system automatically, and the wheels start turning immediately. The information is automatically forwarded from the HR system, and on the new employee’s first day at the job they are greeted by a new workstation delivered to their desk or their front door, equipped with the right IDs, software and settings. With process modelling and automation, this will all happen in a fraction of the time it would take to perform the same tasks manually.
In any industry, it is often difficult when you only receive word of a new incoming employee a week in advance. When the right person is found, they are hired right away, and the necessary equipment may have to be prepared on short notice, too. By accurately modeling the processes connected to this stage, the company can achieve significant savings in both costs and time. It should also be noted that purchasing the equipment through a partner is generally cheaper, and thanks to better supply chain management, shortages are less frequent and delivery times are faster.
The central purpose of automation is not to just perform tasks faster, but rather perform then in such a way that the end user is satisfied and the desired end result is achieved through a high quality, error free process that functions as intended. Speed and timing are essential to this, but the most important thing is that the digital tools are working correctly and the employee receives the necessary access rights without the need for repeated installations. The employee experience is greatly improved when the right tools are at hand from the start and the orientation starts effortlessly, without having to stare at a blank screen or wait around at the workplace cafeteria.
Optimization in the right places
When contemplating the purchase of different licenses, you should always consider if the license will be used. A growing company may not have the necessary expertise or time to manage all access rights and licenses, and will thus end up adding more and more licenses as they are needed, only removing unnecessary ones once in a while. With optimization and management performed by an IT partner, it is possible to achieve cost savings on this front, as you’re no longer paying for unnecessary resources. This also ensures that the access and licenses will be available to the users who really need them.
Various asset management tools can be used to monitor device and system activities. However, StarIT’s operating principle is based on mapping out the user experience. We don’t even try to collect all available information and instead focus on the data that is relevant to the user experience. If the employee thinks there’s nothing wrong with their computer and work is going well, there’s no point in the IT department arguing that according to the performance chart, the computer is not really working as well as it should. Conversely, if a user complains that their device has slowed down considerably, there is no point in hauling out the performance chart to dispute the user experience.
In some device management solutions, the monitoring may be even too advanced, with extremely detailed log information that displays even the number of times a certain application has been started. Not all employees appreciate this kind of Big Brother-like supervision, and will rather switch jobs to a place where trust is a two-way street.
Involving an IT partner during the company’s growth phase brings significant cost savings, but most importantly it ensures that the company’s growth is built on a solid foundation, as everything is based on planned and modeled processes. Instead of solving problems, we strive to prevent them.
What sort of employee experience do you wish to offer?
