The employee’s overall experience with technology

Published: 14.2.2022

The corona pandemic has permanently changed business and the working culture all around the world. Indeed, employers are facing a new challenge when trying to keep up with the cultural change brought by hybrid and remote working. Every business is now digital and every employee dependent on workplace technology to be successful in their role. Employee experience has been at the top of the priority list for many companies in recent years.

According to several studies, there are three key things affecting the employee experience:

  1. Technology
  2. Physical space
  3. Culture

According to Gartner, “The spotlight is now on IT leaders to drive DEX improvements to help their company attract and retain talent. Rising to this challenge demands a strategy that focuses on the employee’s overall experience with technology.” As a result, digital employee experience (DEX) has become a larger component of the overall employee experience.

The pandemic has brought HR and IT leaders to a whole new situation

When you spice up the employee experience with technology you get Digital Employee Experience also called DEX. Digital employee experience means the employee’s individual experience with the digital workplace. Although companies have taken a giant digital leap during the pandemic, companies still struggle to manage their digital employee experience. Employees want to do their jobs well, but they continue struggling with the same challenges caused by devices, updates, applications, network slowdowns, crashes, and disruptions. These challenges weaken productivity.

Digital employee experience effects on a company’s culture, an employee’s motivation, productivity, and engagement. No doubt the pandemic has brought HR and IT leaders to a whole new situation.

Moments that matter

Employee experience has generally been thought of as process-driven, as the life cycle of an employment relationship. Traditionally employee experience has included these three key stages of employment:

  1. Pre-employment
  2. Employment
  3. Post-employment

There is a need to change the way we think employee experience from an organization-based, top-down model to an employee-driven model. When it comes to modern employee experience, the focus is not on the employer, but on the individual: ways of working, skills, needs, goals, and dreams.

Which would be better way to improve digital employee experience than a technology solution focused on employee experience, where the employee is at the center of everything.

Technology is here to help

In today’s modern working environment, it is important to ensure productivity and security whether people are working in the office or remotely. Regardless of recent years’ cloud transition some key services such as single sign on to number of SaaS services should be in use as well as access to critical business services from any location.

Having the capabilities what technology offers in is everyone’s reach, but not all of them can make IT run fluently from end users’ perspective.

We’re here to help you with technology and hybrid work.

Emmi Arima

Emmi Arima
+358 40 596 8113